I am doing 2 reviews in one for BMW of Henderson. We came here a few months ago for service on the car and at that time we also purchased a maintenance contract. We had an appointment scheduled and checked in. They asked us to wait and so we did. After waiting over an hour we decided it was finally time to leave. I stopped by the desk and let the manager know so he went over there and basic got somebody for us. Basically they forgot to tell the person we were there waiting and so they never came and got us. We were taken care of after that. We bought the maintenance agreement and did not hear anything about a service contract as our warranty I guess was coming up. So far this place is not great and with my previous review I wish I can give less than one star.
Today we went in for a parking light error. We got there and noticed the sign that read that they no longer give complimentary car washes. You will only receive car washes if your car is serviced there. I thought I would ask about that and did. I was hoping for some good response like we're going green so we're performing water conservation or the state-mandated that we can no longer do this. That of course was not the answer. BMW response was that the car wash was too congested. Wow. While we were there they went ahead and also performed our oil changes and what not. That hit us with we need to purchase a certified service contract because our warranty is ending. COME ON BMW!!! Why didn't they just do a whole package with our maintenance contract. We bought the car from them. Kept up with all the maintenance. Bought a new maintenance contract. I've had several complaints to them. I take the car wash away. Want to charge us more for this service contract. I just am ready to switch Brands all together. BMW of Henderson is making me hate BMW. They are the complete worst. Thank God for Toyota! They at least want to take care of their people.