I've eaten here a few times now. While the food is 5 stars, no question, the service at this NYPD location was almost comically bad the last time I went.
Service: when they're slow, it's good service and the staff is friendly. When they're busy, you are on your own. May the odds ever be in your favor, man. Go here - just not on a Friday night. If they look busy, just leave. (People seem to know this already - I think last night they turned away more business than they sat.)
One poor family had small children, made reservations, and still sat ignored for over 20 minutes before coming to the front to ask for a few glasses of water. The table next to us placed their orders and got their food before the table next to them got a drink - and they had all arrived at the same time.
Food: consistently delicious. The bruschetta (both appetizer and pizza) is fresh and flavorful, and I've never had a bad crust here.