This place is a miss 70% of the time. The service at this location is generally subpar at best. First our pretzel bites arrived burnt and rubbery so they bring back a new batch with the old cheese... YUM. Not. Then the food arrived cold after we waited for it forever watching it sitting in the pass but it never got to us until it was too late- seriously! Trying to play it off like it was hot off the grill. Disgusting. Poorly managed. Poorly excecuted. Please get some help.