Dr. Otteson and the entire staff are a pleasant, professional group of people. I've never been treated in any way other than exactly how I would expect and want to be treated when I've gone to see them. Dr. Otteson and the staff always take the time to explain what they are doing and are going to do and always inquire about my comfort and understanding of what is happening. I would recommend them to anyone and have done so on more than one occasion. Unfortunately over the years I've had less than stellar experiences with 2 different dentists and feel fortunate to now be a patient here.