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  • I called the moving company to set up a moving time. (By the way, they never answer with the name of the moving company, which makes me think I accidentally dialed the wrong number.) Anyway, I set up a time to move everything in advance to ensure that the move went smoothly. Now, I have to admit a little bit of fault, because I had my phone number changed a few days before the move. So, assuming they called the day before for confirmation, I did not receive the call due to that. However, on the day of the move I called (about 3 hours prior to moving time) to confirm the time. I think the man said "ten" and then hung up,although he was hard to understand. I tried to call back since I wasn't sure what he said and got no response. I left a voicemail, asking them to call me back and leaving a phone number, because I wanted to confirm what time they would arrive. I called them multiple times throughout the day, before and after the time they were supposed to arrive, but no one ever answered or called me back. Like I said, I had a little blame for not remembering to update my phone number with them, but it only takes a little bit of decency to pick up the phone/call back, even if only to say "We cancelled your move because we couldn't contact you, douchebag!" Because I didn't hear from them, I had to wait to make sure they weren't going to show and THEN go through the process of finding another mover. If the man I had talked to that morning had simply told me the move was cancelled, I would have had about three hours to try and schedule another mover and not be behind schedule.
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