| rev:text
| - I've given this Big O close to $8,000 in business over the years. Between oil changes, several sets of tires, lifetime alignment plans etc. One of my friends used to own this location and my family has gone here for years. I can honestly tell you that I am not someone to write reviews but here it goes:
I took my Tacoma in there yesterday and asked them to do an oil change, rotation, alignment (i paid for the 3 year unlimited alignment plan) and because I just hit 150,000 miles, I wanted to get my spark plugs replaced. They gave me a price of $195. Now, I don't have a problem with the price but here is what happened.
1. They told me it would take less than 2 hours. It took 5 hours before I had to call them and ask what was going on. They said that the truck is ready. Ok I can understand that they might have gotten busy and they forgot. No biggie.
IM NOT UPSET AT THIS POINT. TOTALLY COOL AND RELAXED.
2. I get to Big O by having someone drop me off. I get inside and they tell me that they couldn't clear the lights on the dashboard because they had a code telling them that one of the cylinders was misfiring. Ok... doesn't that mean they installed the spark plugs incorrectly? I brought the truck in with all cylinders firing.
So I went out the the truck and turned it on. The check engine light was on. The entire truck started shaking. WHAT THE HECK!?? So I put it in gear to see if that would smooth it out... Nope, it only got worse.
WHY DID THEY NOT NOTICE THIS? WHY DID THEY TELL ME IT WAS READY?
I took my keys back inside and told them that they needed to get it fixed and that I wasnt taking my truck in the condition its in.
Because it took them so long to do the so called repairs, there was no way to get the truck back that day. So I left it over night.
IM STILL NOT ANGRY AT THIS POINT. I just wanted my truck so I could go to work.
3. They said they would call me at 7 am when they opened and they would get their "master technician" on it ASAP.
I called them at 10 am. They didnt call me like they said they would. Put me on hold for nearly 5 minutes and came back to say that he had no idea what the problem was and that they were still working on it.
IM STILL NOT ANGRY AT THIS POINT. I just want an answer and my truck back.
4. At the end of the conversation, the manager decides to lay the groundwork for his manipulation and deceipt. He says to me "sometimes when we install spark plugs, it brings out some of the other underlying issues with the truck so we are just trying to figure out what was wrong with your truck before you brought it in".
HAHAHAHA NICE MOVE!
I told him that he shouldn't have said that and that I can see through his manipulation.
THIS IS WHAT PUSHED ME OVER THE EDGE.
Although I have an unlimited amount of alignments for the next 3 years, I will not be going back here.
My truck is still at the shop and even if I get it back today in good shape, the fact that I was mistreated and then they attempted to manipulate me into thinking it was my fault... I will not be going back here.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)