I took my dogs in for dental cleanings. My boy had issues. Dr. Langhofer called me and explained what had happened and how they wanted to keep him overnight, give him extra treatments, and just monitor him-all free of charge. I was allowed to pick up my other dog, visit with my boy and when I called everyone was great in giving me updates. Only one doctor the next morning was flippant. Sadly I don't know her name. I was also told that the pre-dental exam was free, but I was charged for it. The doctor in the morning and the charging me when I was told was free was the only downside so that is why 4 stars.