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  • I went to the Black Bear Diner in Chandler, AZ with my family on the morning of Valentine's Day. The female hostess that I checked in told me it was a 50 minute wait. I asked if I could come back rather than wait the entire time and she said that was permissible. I came back with my family 38 minutes later. The male host when I checked in couldn't locate my name. He called the female hostess who had originally taken my name as well as the manager over to assist him. The manager said they had called my name "a long time ago" and "that many people don't come when their name is called... There's nothing we can do about that." The manager did not offer my family and I the option to wait and see when they could next accommodate my family and I with a table, so we left. I have been to Black Bear Diner locations in Nevada and California and enjoyed my previous experiences. The Black Bear Diner in Chandler is very popular since they recently opened. I realize that this location is very busy and in demand. However, I will never return to this location after this first experience. Their customer service with my experience was very disappointing and their manager was unwelcoming and rude at the Black Bear Diner in Chandler, AZ.
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