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| - I've been to this Dave & Buster's before and frankly had no issues, but last night I took some friends to go see the show (Bobby Motta... fantastic, awesome show) and before the show suggested we get something to eat in the Dave & Buster's restaurant. What a mistake.
To begin with we stood at the front waiting (as the sign said) forever until someone finally showed up and seated us... kind of strange because the place wasn't very busy. The waitress was okay but when our food arrived it was cold... literally. I've been to a lot of places and I've never seen Nachos served cold. It was almost funny, because they double plated the dish (as if to protect from a hot dish) but the whole thing was cold (not even room temp). I immediately pointed this out to the waitress who just sort of looked perturbed and took the dish away saying she'd bring us another one. We waited a while and a new Nachos arrived. This one was a bit better... warm in spots (not hot) and cold in others. Even the beef was cool (about room temp). Since we had been waiting a very long time and had a show to go to we kept the nachos, but I immediately asked to speak to a manager.
After a while a gentleman arrived, identified himself as a manager but did not introduce himself. He looked pissed that we had bothered him... listened while I explained the issue... then proceeded to tell me that the nachos were not supposed to be "hot" but rather that they keep the meats in a warming table and they simply put the dish under a salamander for a few minutes to "warm it up a bit" then served the dish... that they don't bake them or anything like that... also, since they do so many, by the time they get to the table they probably wouldn't be that hot (his words not mine). I pointed out too him that this may be so, but that health department regulations require that meats be kept at certain minimum temps and that the dish I was served wouldn't have passed a health inspection and would have gotten their kitchen shut down. He sort of shrugged it off and said he'd look into it and left. Frankly his attitude was offensive and he clearly didn't give a damn about my comments.
As we were finishing our "meals" the "manager" returns to tell me that he had spoken to the kitchen staff and passed along my concerns (what about his concerns?)... further, that he had tested the temperatures in the heat table and that "I was right" they were below required levels so he had instructed that staff throw everything out and make fresh. Well that just made my stomach turn since I had just finished eating the product that he was now telling me had been improperly handled and they had thrown away. I couldn't believe the guy was that stupid not to realize what he was essentially saying to me... or how it would make me feel. He gives no appearance of being sorry for any of this, but instead almost seems proud that he had done something about my complaint... like I owed him.
Then he tells me that he has taken my nachos off the bill (as if he did me the biggest favour in the world) and he walks away. So for the rest of the evening I had to worry that I might get food poisoning from the crap they had served. Honestly I've never seen a more inept manager in my life... any other restaurant would have fallen over themselves to apologize for serving food that didn't meet health department standards.
I wasn't looking for a free meal... but given what went on they should have apologized and waived the entire bill (which wasn't much, a salad, 3 soft drinks and a desert)... instead he "did me a favour and didn't charge me for the bad nachos... but he did leave me worrying about food poisoning all night. Thanks for that.
Anyway... needless to say I wouldn't eat at Dave & Buster's again if you paid me to do so. Be warned!
First call Monday will be the health department to file a complaint.
https://www.tripadvisor.ca/ShowUserReviews-g499300-d981701-r457131162-Dave_and_Buster_s-Vaughan_Ontario.html#
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