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| - Traveling to the Exton area for work is becoming common for myself. We usually stay at the Hilton Garden Inn but this time we stayed here. Sadly it didn't live up to expectations.
Upon check-in, there was only 1 computer working and 1 flustered employee. After waiting a bit, I was given my key and confirmed I would be staying 5 nights. Nope-only 4. I'm not sure what the mix up was on that. Anyway, off to the room.
Located on the 5th floor, I was told about the manager's happy hour and complimentary breakfast and the benefits that come with that. Fast forward to 530 and I enter the area where the happy hour is located. The employee is sitting in a corner playing with her phone. She didn't stand up to greet me or ask if I needed anything-just pecking away on her phone. This wasn't a really great first impression, but none the less, they did have free wine and some munchies.
Once in the room, I connected to wi-fi but it was way too slow and wouldn't connect, so I had to switch to cellular....another negative.
The room is ok-no mini fridge and the bathroom is tiny but it will do.
One of the phones didn't work, and I found a dead stink bug in the AC vent. I did call front desk and they sent maintenance up to fix it (but the phone still didn't work, but it wasn't that big of a deal).
While resting for a second, my door opens up. The house keeping supervisor didn't realize the room was already occupied. It's a good thing I wasn't changing or in the shower, but it did remind me that I needed to put the extra deadbolt on the door for the rest of the stay.
Later on in the day, I went to order room service but there was no menu so I called room service to have a menu sent to me. I was told to call the front desk, which I did but was told to call back to room service. Quite annoying and honestly someone should have taken ownership and brought me a menu. Or at least they should have transferred me instead of having me hang up and call back. I never ended up ordering room service due to this dilemma.
Later in the evening, I went to flush the toilet only to find that it was clogged and overflowing! When does this end?
The next morning I helped myself to the complimentary breakfast that consisted of warm yogurt, Danish and powdery eggs. The saving grace was the cappuccino/espresso machine. Unfortunately the machine wasn't working (the display said ADD WATER). The employee who was working said that we would have to wait until the evening to get it fixed. Hmmm....my co-worker had to show her how to add water.
On Wednesday evening, they had the Happy Hour in the hotel lobby and it was much better. The young lady who they have hired to help bring in brides/grooms to the hotel was extremely friendly and seemed to really care about the feedback we were giving.
Two of the nights we were there, our trainer had set up a room for us to have a study session. Both nights, we were told to go to the incorrect room. Not a huge deal, but showed the lack of communication and an area of opportunity for this hotel to work on.
I will say that Tony, the shuttle driver, was extremely friendly and was very accommodating. Even to the point he has a little step stool to help you get in and out of the shuttle. This was a nice touch to my stay.
Would I stay here again? Probably not. The staff needs to be trained on customer service, the bones of the building need to be upgraded and the food needs an overhaul.
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