Its a great place to have shisha and hangout, atmosphere is really nice too... But the service is SOOOOO slow!!! Even if there's 5 people in the lounge, it takes the servers so long to even seat you. I've been coming here for a long time hoping for a change before I put up the review but.. Now it's time!!! People walk out from the back see you waiting and don't even seat you. It's horrible. Customer service is the key to success in this type of business.. And I agree with some comments.. Some of the waiters think too high of themselves and need to humble themselves. It shouldn't take 30 minutes to get a shisha.. I try to avoid going here as much as I can