I've been to Macy's countless times and have had mixed reviews, depending on the department I'm in and who helps me. This review is specifically for my experience last night while shopping for a suit for my wedding.
My fiancee and I showed up around 8pm, about an hour from closing. She was determined that I leave with a suit since we're getting married in a couple of weeks. The selections were decent, but I was targeting a dark grey color, slim fit, but not too fitting.
I finally found the suit I wanted, but naturally, the size of the pants I needed wasn't available. Heather walked by and offered her help and looked up that they have 2 of the pants in my size in stock. They weren't in the rack in front of us, so she took the time to look in the stock room. Brian measured me and actually made me realize the jacket I was wearing wasn't even the size I thought it was. Heather came back with bad news: she couldn't find the pants in the stock room. Brian disappeared and came back in a couple of minutes--he found the pants on the dock. Not yet processed into the system. Go figure! This saved us having to order it online and waiting 5-7 days for it to arrive.
The lights were shutting off and we were getting kicked out, but Heather and Brian really helped us out last night. Easily the best customer service we received at Macy's. Thanks for taking the time to take care of us.