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  • I had never been here and I was excited to try it. I went during my lunch break with a few coworkers and the place was understandably busy but, the staff was working quickly. After paying for my pizza, I sat down at a table and waited with my coworkers. About ten minutes after they received their pizzas, I went up to the front to check on the status of mine. I was told that my pizza had been "messed up" and they were making me a new one and it would be ready in about 15 minutes. Unfortunately I had to be back to work in 15 minutes so I politely asked for a refund. I was told "I can give you a voucher for a free pizza instead." I said that's fine; we needed to leave. Once I got back to work I was still frustrated because I didn't get the food I paid for and I would have to go back another time to use this voucher. I called and asked for a refund on my card (I was even willing to give the voucher to someone else). OF COURSE they for some reason could not find my cc transaction anywhere and I had to drive BACK for a cash refund... So, I drove back to this location from Phoenix after work to receive a cash refund. Bri, the manager, the one who rang me up originally, and the one I spoke to on the phone politely gave me my cash refund and ASKED FOR THE VOUCHER BACK. She then proceeded to ask if I wanted a free pizza right then...why offer me a pizza now but not let me use the voucher later? Anyway, this whole experience left a bad taste in my mouth (not sure if the pizza would have because i didn't get to try it). The staff was nice, Bri was nice, but they definitely need some training on hospitality and customer service. Definitely won't be coming back. MOD pizza and Blaze haven't let me down.
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