I see all the poor reviews and honestly when buying parts I sometime have got an attitude from them. Simply not nice, and a better than you attitude. However, I called them out for warranty repair work for a Samsung fridge. They new exactly what was wrong, had the part with them, and when I lost my receipt they immediately got me another. My issues are with Samsung. So far their Refrigerator, microwave, and TV have all had out of warranty problems (slightly out of warranty). The stove is a poor design and I had to get this resolved through the BBB. Stay away from Samsung.