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| - Honestly appalled by the lack of honesty and respect at this location! I have bought one Audi before this one, and I was so excited to get back to the cars I loved. Well, this location has completely changed my opinion of shopping with this dealership.
I purchased my car flat out on July 14th, 2014. After deciding it was the car I wanted, I sat in the lobby for over an hour signing paperwork and then another two hours while they cleaned my car. After the cleaning, I noticed orange finger print stains on the ceiling of my car. I asked them to clean it again to get the stains out. (I'm sorry, if I am paying 40k for a car, it better be in top shape!) They never got the stains out after making me wait ANOTHER two hours! The interior looked exactly the same as it did before the second cleaning. Like they just put the car behind the building for two hours.
After about a week, I couldn't figure out how to sync my phone and brought it into the service department. After all, I was promised that the car had bluetooth compatibility and voice command. This is a flat out LIE. After bringing it in, I was told my car was the basic model and there was no reason for me to complain, as I knew what I was getting into! This is ALL AFTER I WAS LIED TO! I could not believe that a business would conduct itself like this!
That is NOT where the trouble stopped. After waiting over a month for my paperwork to register my car, I had still not gotten the call, so I called. I was told my paperwork was waiting for me whenever I wanted to pick it up. No call, no voicemail, nothing! If I had not called, I would not have known. After POLITELY telling the salesman that he should have called me to let me know that my green slip was ready, he literally shrugged and said "Sorry, man." I could have sworn smoke was coming out of my ears! To avoid making a scene, I turned around and left without another word.
So we are now well into August and I registered my car, but noticed a smell coming from the air conditioner every time I turn it on. It's not just a stagnant smell, but it smells awful. Makes my entire car smell awful. Aside from this, every time my friends get in my car, they say it smells like smoke. I am not a smoker, and this car has never been smoked in.
Then, on October 4th, I called the DMV to get an update on my title. They had NO records of my title ANYWHERE. The dealership had not even sent in my paperwork almost TWO MONTHS after I registered it. After that phone call, I made another call to Audi where the title woman told me she was "working on your title right now." By the end of the phone call, I made her PROMISE to send out the paperwork the following day, which was a Tuesday.
And then today, on the 21st, I called the DMV again to get another update, and again, they had NO RECORD OF IT! Needless to say, I am fuming! I called the dealership again and was HUNG UP ON! Not only am I writing this review, I have told everyone I know NOT TO BUY A CAR FROM HERE! This is unacceptable and I cannot believe any company would treat it's customers like this.
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