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| - I had a really BAD experience getting my PT work done by Patrick O'Brien. Based on my personal experience, I recommend that you DO NOT GO TO PATRICK O'BRIEN for any PT work!!
Let me start with Patrick O'Brien's lack of hands-on attention during my PT sessions. After the first couple of sessions, he only spent 5-10 minutes out of a 45 minute session with me doing hands-on work on my lower back. The rest of the time I was doing exercises on my own that I could have done at my home. I say "on my own" because he was in his office on the phone discussing future training clinics or talking to his admin about other patient billing problems. In any event, paying no attention to what I was doing!
Equally disturbing was the way Patrick O'Brien handled my bill. I finished my PT work in October and, more than two months later, in January, I received a surprising letter claiming I owed an additional $688. Unlike what I was told by his admin, It turns out that his therapy was "out of network" and I had not reached my out of pocket max. When I called to tell him how surprised I was to receive a $688 bill, Patrick O'Brien was not sympathetic. In fact, he came across arrogant, with an "I don't care" attitude. He just wanted his money! In fact, he never once asked how my back was feeling! Come to think of it, throughout my PT sessions I never really felt that he cared about reducing my back pain!
There are lots of good PT therapists in our area. I will never use Patrick O'Brien again and because of the mostly non-hands-on therapy approach and the arrogant attitude he had when I approached him about his surprising January bill, I am writing this review so others can avoid having a similar bad experience.
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