the concierge is top notch. at first he seemed pretentious and corny but i had the most interesting wake up call to the tune of "scooby doo" theme song instead of the standard "beep beep" and i could recognize it was the same concierge that checked me in. it was definitely a unique and personalized wake-up call that took a lot of thought and greatly appreciated. ill definitely check in here when i fly into cleveland again.