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  • I've had an awful experience today with the AT&T store in Tempe Market Place. I bought a Samsung S3 Frontier watch from them 2 days ago because I very much wanted a smartwatch. For whatever reason it would not properly hook up to my account, so I went into the store a day later at which point the store was not able to understand or figure out what was going on. They sent me to their online tier one tech department and they weren't able to figure it out either and said that there was a system glitch with my account that will make it impossible to use the watch. So like any logical person I went back to the the store in order to return it. When I got there they were willing to accept the return but we're going to charge me $45 to restock the item. I asked why I had to pay for an item that was defective and the store sales manager, Mr. Alfredo, refused to waive the fee because I could still "hook it up to my Bluetooth so that means it still kind of works and isn't broken". I'm sorry, but I'm not paying $10 a month cellular service to have an item which I cannot use unless it's hooked up to the Bluetooth range of my phone. Also, if your store isn't able to figure it out, and you're online tech service isn't able to figure it out then I should probably be able to get a full refund, but not according to him. If I go and buy a car, but none of the windows roll down, and I try and return it, the dealership is going to say " oh, the engine still run so there's nothing wrong with it". Needless to say, I will not be going back to the store ever again because it seemed to them funny that I wasn't able to get back my full money's worth for an item that was defective because of AT&T.
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