I wish there was a 0 star option.
I have nothing good to say about this company. Usually I can find one nugget of good even with a bad experience - not here. I mistakenly paid $275 up front for a plow contract over the winter. I should have known that price was too good to be true.
-Dan Novak (owner) doesn't return phone calls unless you call or email multiple times
-They don't plow without us having to call and ask
-When they do plow, it's always after I leave for work in the morning (which was discussed with Dan prior to me paying) rendering their services useless
-Dan would not give me a refund after I was very unhappy with their (lack of) service.
-I was told multiple times after calling to find out where they were, that there wasn't enough snow. There was over 4 inches.
-Dan hung up on me
-I filed a claim on the BBB and received NO response from them.
I have no idea how this company is in business. If they treated me this way, I'm guessing they treated others the same and these 5 star reviews are from family and friends.
STAY AWAY!!!
3/2/15 - Update: My husband had to shovel our entire driveway in order for me to go to work this morning. We had a bad snowstorm with about 6" of snow in Hudson. They just never showed up.