My brother's family and I had out of town guests. Had my mom, my nephew and his wife in town and tickets to Hale theatre, wanted something we hadn't tried before. 2 hours til showtime, perfect timing and able to beat the crowd. Not! First to arrive, long line after us and took well over an hour to get our food. Cheese steak was amazing but not worth that wait. I've seen food leave Hell's Kitchen faster. Kept saying "5 minutes", c'mon. Brought my brother's families food, we watched them eat. Then brought my nephew and his wife's food, we watched them eat. Then brought me and my Mom's food, had to scarf it to make the curtain call. Too bad, doubt we'll give them another shot. Go next door, saw lots of people walking by with their pizza boxes. Those customer's looked happy.