I've been to several Pollo Locos in California and they were always good, so I was looking forward to going this new location close to home. But this one is a "Pollo No-go."
Got carry out for the family and they made three different errors in in making the order. (missing dressing for the salad; added shrimp- that we cannot eat; wrong beans). Plus the chicken was too dry. You simply can't afford to mess up the chicken when 'pollo' is the name of the restaurant!
I called to complain about the mistakes with the order. The guy on the phone gave me his employee number and said that he would "take care of" me next time I come in. What does that mean? Shouldn't they take care of every customer? I'm not too eager to go back.
I filled out an on line survey that asks if you want to be contacted. I said Yes, but haven't heard back.
Even though this is a new location, their management seems to not care or are just too disorganized to function well.