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  • Lori, the Back Office Manager was amazing. I sent over a prescription renewal request to Walmart on Sunday morning. Tuesday midday and Walmart said they had sent the request to my doctor's office and hadn't received a response. I called Dr. Allen's office and got through to Lori. She told me Walmart, contrary to what they told me, hadn't sent any requests. She immediately forwarded the script to them. She said this wasn't the first time they had similar instances happen with other patients and Walmart. I should know. She said that Walmart often gets backlogged with requests and it's easier for them to say to customers the doctor's office did not acknowledge their request than to explain they're backlogged. Thanks for taking the time out of your busy schedule to help Lori.
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