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  • Though I wouldn't put the blame completely on the particular store or its employees however, overall this company deserves less than one star in my opinion. About 3 months ago me and my fiancĂ© went in to set up rentals for me and my groomsmen. At first things went great, the environment is clean, the staff friendly, and overall a easy and fast set up. I went in and was measured then tried on the suit. I went with navy blue pants/vest, brown shoes and tie for me but bow ties for my grooms men. They entered all the info and I was good to go, my suits would be ready before the wedding for everyone to come try them on, Incase there were issues so they could ship it back and fix any problems before the wedding. Two weeks, towards end of the same month we ordered in, go by and I get a call from one of my groomsmen who received a phone email that his suit was being shipped back to the warehouse because he didn't pick it up on time. My wedding was on May 12th, so 3 months before my wedding and he missed his pick up... so we go in and some how just the one groomsmen suits was set for the wrong date. Well we are here so decided to check out the suit, he had a tie instead of a bow tie as we originally ordered. I tell them and they tell me they don't know how it happened story and say they will reenter the info so the groomsmen get bow ties. We are assured everything will be fixed and on time. Fast forward to 3 days before my wedding and still no call to try on our suits. I call and they had just received them right before I called. Me and my friend go back to pick up our suits, he still has a tie..... Once again they order another bow tie and assure me the problem is fixed. And to pick up his suit the day before the wedding. Day before we get our suits and we're good to go, getting married tomorrow! Day comes and 3 of us have ties and 3 of us have bow ties.... even though the problem was fixed multiple times. My groomsmen had to not wear any ties because we didn't have the right stuff we had paid for. They offered us the 20$ for the ties back and that we were pretty much out of luck that there's nothing they can do. They said 3 hours before my wedding to go to a tie shop and buy ties.... Never again will I deal with this place or recommend it to anyone.
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