Have been coming to this location since it opened many years ago. Service and quality of food have always great. BUT, things have recently gone downhill. On the past 6 or 7 visits nearly every order has had errors, either duplicate items added to the order or incorrect items delivered. Twice, we've ended up with a duplicate sandwich. Neither time did either the order taker or cashier mention that we had two of the same sandwiches. And the multiple sandwiches with incorrect items are simply a sign of the "whatever" philosophy this Einsteins has seemingly recently adopted. This used to be the primo Einsteins in the Valley. So good, in fact it was the one many new managers were trained at. WHAT HAPPENED???