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http://www.openvoc.eu/poi#funnyReviews
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  • After reading my review on Feb 18th of this year this, the owner of 007 Nails reached out to me requesting that myself and my partner return, at no charge to us. They wanted to compensate us for our negative experience while hopefully leaving a renewed perception. 1st off, let me say that I was impressed that the owner reached out to us...many businesses would have written us off as a lost cause. I mean, let's be honest, customer retention isn't what it used to be...so I was immediately wanting to give them a second chance given they took the time to contact me, didn't come up with any lame excuses, and apologized profusely. We made appointments and upon our return we were greeted with hugs (multiple hugs) and apologies....the sincere kind (and yes, there is a difference). Our service was great, the music was relaxing, and the pedicure took a reasonable length of time. A total reversal from our last experience! We'll certainly come back as we are small business supporters and appreciate a business that is willing acknowledge and correct a mishap!
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