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| - On 2 Nov 2015, I called the DT store on Mark Street to buy the cheapest tires they are selling. Greetings on the phone was professional and since it is the closest store to where I live I thought I would give them a try instead of the one in Blue Diamond location which I believe is far superior overall based on my past experience.
Chris gave me a quote about the Veento tires which is inline with my budget, since I'm getting rid of the car anyway in the next couple of years. He quoted $346 total installed for the year, make and model of my car. I asked about their Military Discount and he gave me an additional discount of $20, which I thought would be an awesome deal for the tires at $326 out the door.
When I arrived on location early in the morning approximately 0930 hours, I've noticed that the location is easily accessible and their store is highly visible. Their office is organized and clean and I was greeted as soon as I entered the lobby. I have waited for about 15 mins since he was helping another person, but after we talked about the price, I mentioned about the TPMS on the vehicle, as soon as I mentioned that my price went up all of a sudden, don't they know all this information already when they plug it in their computer when I called on the phone?! So my $326 total went up to about $380 and he stated to give me a discount and my price is back to $346. Is it just me or no matter what discounts I get the price goes back to "$346". Since I wasted half of my day already, I thought I'll just go on with it. I understand they try to up sell to their customers about the tire insurance which I find useless IMHO unless you have A LOT OF MONEY TO PISS AWAY, but I'm glad he did not try to keep bothering me with it.
Installation was done for about 1.5 hrs since the time I stepped in their lobby. There was plenty of fresh coffee and water to keep me awake, and the restroom is clean and the chairs are somewhat comfortable.
I was upset when I saw the invoice as there was no notation about a military discount in any of the paper at all. I hate to confront people when I'm upset, and it felt like I've been lied to, but I just went on with it just to get the hell out of that place.
The tire tech was very approachable and explained what was done and where my car will be picked up. I drove off with the car and drive it on the freeway to test it out as I have done in the past when I had new tires installed or alignment done. As soon as I drove the car at about 30 MPH up to 50MPH I noticed that the car is pulling to the right. Later that day I called them up and I was told to bring in the vehicle first thing in the morning. It was supposed to be my days off, now l'm spending half of it at the tire store???
The next morning I arrived at the DT store and after 10 mins they asked for the key. After another 45 mins later, my car was done and I was told that it was missing a/some lead weights (to keep the tire balanced) how in the heck did that happened? My car is not a race car for crying out loud, it's an Altima!. Anyway, it's done, should I recommend the place? Maybe not...
After researching about TPMS, it's nothing but a SCHEME to charge people more. Cars have been around for a long time without TPMS and there was no issues if the driver do their safety checks weekly (tire inflation/tire tread etc) TPMS is not even accurate until the vehicle is moving at 20 MPH which probably at that time, I am miles away from home. Anyway, it is pointless to mess with the TPMS as they are NOT changing the battery anyway! (which is enclosed with the sensor) and the only way to make them last longer is to change the whole thing which is crazy expensive. It is as stupid as changing the valve core even when it is in perfect condition and had no leaks...
Anyway, time to move on...
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