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  • I was here for business and stayed at a nearby hotel in downtown. They delivered my food (free of charge), but they won't receive an extra star for that because of the TERRIBLE customer service AND they got my order wrong. I was really excited to try the steak ranchero because no. 1 - I love meat, no. 2 - I love french fries and no. 3 - I love ranch dressing! But to no avail, they gave me a plain old steak hoagie. At least they got the extra jalapenos right. Whoopty-freaking-do. The hoagie was definitely nothing to write home about. Let's get to the terrible customer service... the dude who delivered my food got upset when I tried to pay with my credit card. I mean, don't get mad at me cuz your boss didn't ask me how I was gonna pay. Then, he doesn't give me a receipt. Isn't it customary to provide a copy of the receipt when you deliver on the east coast? I'm from California and that's freaking standard, man! Wouldn't you think if you're delivering to a hotel, the person is probably traveling for business and would need to provide supporting receipts in order to receive reimbursement for meal expenses? Come on now! So I kindly asked the hotel front desk to make a copy of the receipt. They were taking some time to make a copy so we stood there awkwardly trying NOT to make eye contact because it was OBVIOUS he was annoyed. Hey buddy, don't be upset with me because you hate your job! When I gave him the receipt and said thank you (yes, I still was polite even through all the awkwardness), he just walked away. No bye, no have a great night, no nothing. I don't know why I was expecting anything more from this guy. Maybe I would have had a better experience if I walked in to place my order instead, but judging on the previous reviews, I highly doubt that.
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