Brought in my 2008 Pontiac G6 to have a key & remote programed. I was told it would be an hour to complete and then I was told that I also had a recall that really needed to be taken care of which would be 1 hour and 45 mins to complete. I needed to get to work and Samuel told me he would work with the technicians to get both items done at the same time. He was able to get me on the road within 2 hours.