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| - I am pleasantly surprised. It is like I am staying in a totally different hotel than the one that is referenced in all the reviews. I am writing this review from the 17th floor of the tower that is on the northeast side of the property. I can only surmise that I am staying in a recently renovated room and all I can say is I am pleasantly surprised!
The staff has been universally friendly, even doting. The maid offered to "freshen" my room, even though I had hung out the GreenChoice hanger (and had already received my bonus points). The doorman asked if I needed any directions. Every staff member that I passed said hello and/or wished me a good day.
The room I am in looks north towards the Nascar and Duke buildings and offers a spectacular skyline view. The decor is all new and the bed is wonderful. Some said the pillowtop mattress was too soft, it was just fine for me.
The bathroom could use a little more water pressure and I concur with the reviews about the puddle that forms from the "walk in 'rain' shower". It is basically impossible to take a shower without a small puddle forming outside the entryway. Nothing major, but every time I showered I had to first dry off and then drop the towel into the puddle to absorb the water. I feel sorry for housekeeping having to pick up all those soaking wet towels...
Their SPG club lounge is closed, but they have a little nook setup in the bar/pool area (inside) that serves the same purpose. Again, the service in the area was doting, something you'd expect in a 4-star restaurant, not an SPG lounge. Food was typical club lounge fare - edible and not bad for free, but I wouldn't go out of my way to skip a meal elsewhere and eat "dinner" in the lounge. My only complaint here is the limited hours (breakfast and cocktail hours only); I like being able to raid the fridge for free soda/water 24x7. They said there will be a new lounge once renovations are complete.
I did not notice any construction noise in my room *at all*. I did notice some noise when exiting the elevators towards the lobby; it sounded like they might be doing some heavy work on floors 2 and/or 3.
Parking was free for me - I parked in the surface lot on the SW side of the building. Didn't even know there was a garage until day 2 of my 3-day stay.
In summary - This was a good value stay at under $125/night (when all of the other nearby business hotels were charging $220+/night). I will definitely consider staying here again. I do, however, wish they'd figure out a way to fix the showers...
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