Well I wish I would've read the reviews before coming here for lunch. I had a choice between subway and this place and since I always try to support the local guys I picked this place.
My experience was no different than the previous reviews. Dysfunctional! There was one guy taking orders and serving and one guy in the back doing all the cooking. Still haven't figured out how to multi-task. I watched as the server/order taker forgot fries for the 4 other diners ahead of me. It took 31 minutes to get my lunch. This is just way too long, especially if there were only 3 diners ahead - and I ordered mine right they placed their order. They finished up their lunch while I was still waiting. I even went up to the counter after 22 minutes of waiting to figure out the delay and I heard te cook ask the server to get the rest of the ingredients for my sandwich. The order/server guy apologized and offered a coupon if I came back. I declined.
I had to eat in the car since my lunch break was over. Guess what? My fries were wrong!! I ordered sweet potato and got regular. Since I already left I called them to let them know. Normally I would let this go but this just added to the whole bad experience. The order taker/server apologized and said the cook was new, he had only been there for one month. A MONTH? Seriously?! And he still can't figure out how to drop sweet potato vs regular? Or perhaps make more than one 6" Philly cheesesteak at a time?! Ridiculous!!! The sandwich was good, not gonna lie but not enough to get me to go back, even for a free lunch as offered.
It is a shame the place is being run by a couple of guys who have no business running a restaurant.