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  • I wish I could leave negative stars on yelp. DO NOT BOOK THIS COMPANY. I came across Film Monkey through a featured vendor on The Knot. I wish I could have never even looked into them. Their website and prices make it all seem great. However, when you email you get cold, short and impersonal emails back. I have emailed a lot of companies in my wedding planning thus far and no one has responded in the way that they do. In the beginning, I got prompt responses to get me to book. It wasn't until I went to put a deposit down when things went bad. I received an invoice for the package and only wanted to pay the deposit (if you pay in full they offer a "discount" but at the time I told Rebecca I did not want that). I was concerned when the pending amount went away and the money was not taken out after some time, so I promptly emailed them asking if I made a mistake in the invoice. I said this to make sure I was not messing anything up on my end for Film Monkey. You would think a company would look into it and check for you when you are paying a lot of money. Rebecca replied saying it did not go through and if she could send me a second invoice. I agreed because I wanted to reserve our spot. Not until a week + went by and BOTH deposits were taken out causing me to overdraft twice. I immediately contacted Rebecca and she had the nerve to blame me saying I said it didn't go through and that I asked to pay again. I HAVE ALL EMAILS, to show our conversations. I asked what I needed to do to get my money back. I only received rude emails back saying they are busy and pointing fingers at me. At this point I asked for all my money back because I did not want to work with them. Rebecca has claimed that an "accounting team" or a "legal team" would be contacting me. I have not heard from anyone in a MONTH! I have emailed them multiple times asking what to do to get my money back and NOTHING! If you call their phone number it's a recording to go online to set up a phone call consultation. I should have read the yelp reviews before because it's all true. I have yet to hear from them and they don't seem to care. So maybe now I will get their attention for my money. This should be a fun and happy time, and I don't understand how a company who even advertises a money back guarantee can scam couples trying to plan their big day. DON'T BOOK THEM, SAVE YOURSELF THE HEAD ACHE. I understand companies are busy but they have not communicated at all with me nor were apologetic to this mishap. I have contacted the fraud department and Turko Files in hopes to get the ball rolling myself. YES, I signed a contract but I did not sign to pay twice. I had asked for my mistake deposit to be refunded back and have not heard a thing. They also advertise a full refund after booking.
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