My wife and I decided to try Bob Evans for lunch after half a dozen breakfast trips. Most of our breakfasts meals were good, a few times slow service. We could see from where we set there was miscommunication between servers and cooks. So back to lunch!! We were promptly seated, drinks ordered, then lunch ordered. After twenty minutes I knew a problem existed, especially when people seated after we arrived had their lunch. Then the waitress shows up and says lunch will be right out. I got cold fries, cold hamburger, black lettuce around edges. I immediately asked her how she could serve me a lunch she knew had to be sitting a long time before she brought it and black lettuce !! Her answer was I can get them to fix another lunch. No thanks. My wife had hers so what was I to do? We could not eat together. Our pleasant time out gif lunch ruined. I wrote Bob Evans telling them my experience and so many of their locations having back food and poor service. I said look at Yelp at all your surrounding restaurants and the real poor ratings customers give them. I never got an answer but free fifteen dollars in coupons. We believe Bob Evans execs are satisfied enough with their poor performing locations. I am done with this company. Lots of others to do business with.