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  • The food was awesome. The ambiance was great. The setting was romantic. The service left much to be desired. I made a reservation 24 hours prior to arriving with my date. At time of reservation I let the restaurant know it was Heather's birthday and I asked if they could set the table with flowers. At the time I was told it was no problem. On the way to dinner, traffic was heavy so I called to inform the restaurant we'd be a few minutes behind. I was told it was no problem and our table would still be there for us. It was at that time I was told that they wouldn't be able to do flowers as they need to be purchased ahead of time. (This could have been communicated to me when making the reservation). We arrived 5 minutes after our reserved time and checked in. We then waited 10 minutes or so before being seated (assuming our table had been given to others or not prepared yet). Once seated we were in a section with several empty tables which left us confused as to why we waited in the lobby for these tables? (I'd rather wait at an empty table with a view than the small lobby by the elevators, especially near sunset). Upon checking in the hostess asked if there was a special occasion. I told her it was Heather's birthday... which was actually written on the reservation card that I could see on the desk. Someone else seated us and asked if it was a special occasion, I told her it was Heather's birthday. Our first server came up to fill our waters and asked if it was a special occasion, and I told them it was Heather's birthday. And finally our server arrived and asked if it was a special occasion... I again, for the fourth time told him it was Heather's birthday. I don't recall any of those four to acknowledge it and wish Heather a Happy Birthday. Our server came by twice before I asked him if we could order our drinks. It felt like it took 10 minutes for the drinks to arrive and as the waiter was leaving I asked if we could order. All employees were pleasant enough, but none seemed to know what was going on. It felt as if all were on their first week on the job and first time in the service industry. Food was great, atmosphere was awesome, views were amazing. Service could use some coaching and development.
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