STAY AWAY FROM THIS COMPANY. Seriously stay away. I came here from out of town. This was definitely the wrong choice to use them. I have always used another company but decided to try Budget for once. This was the wrong choice. First, the line was super long which at first you would think that's ok if they're busy however they had about 6 people working the counter. Slowest service ever. Everyone in line was thinking he same thing. Second, they check you in however immediately try to sell more premium cars even though our rental was a higher end one. Not what I wanted to hear. Once we received our paperwork for the car, we go to the spot where the car was and find another customer ready to leave in it. The guy at the office in the parking lot did not show any care but get us out of his face. We got a smaller car than we wanted. Overall, first and last time using Budget. Not recommended at all.