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  • Very poor service! You can request an appointment online, but you can't cancel an appointment online. No one answers the phone and there is no way to get a hold of anyone by phone. For instance I have tried for two days to call and cancel my appointment. On Monday I received recordings to hold for 22 minutes, 17 minutes, and 13 minutes or I could request a call back time. Of course the call back times were already taken. Tuesday morning I called and received a recording that a hold time was 18 minutes. On this call I actually stayed in hold mode until I hit the 31 minute mark, then I hung up. I made the calls on line one (appointments) and line 4 (all other issues). I can't believe anyone stays in business with this type of service. I realize this is a large corporation, but this is unreal. This isn't a one time issue. This has been like this since I began coming here in March 2017. There are other issues concerning this clinic. One last thing, I see on the bottom of some these reviews someone from Banner tells you tho get ahold of them. I actually wrote Banner's patient care department and I received a reply that someone would be calling me. I am still waiting for that call from July! A definite office manager is needed! G.
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