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  • Let me start by saying after buying my wife's car from Desert VW a little over a year ago I told myself, "Never again!!! That was horrible we are driving these cars into the ground!" It was a horrible and time consuming experience... Honda West was just GREAT however. My wife has her nice new Passat Wagon and my Volvo was getting on in years. My credit wasn't the greatest so I NEVER really thought about getting a brand new car. My wife told me to give Honda a shot since I make good money. I was thinking of just getting an Accord. Just something simple and reliable since keeping up a 9 year old Volvo with 102k miles was no cheap endeavor. From the my first foot steps on their property they treated me GREAT! Richie was super helpful as a salesman. He knew all the ins and outs of the vehicles and was great at explaining them to us. I wasn't planning on buying a vehicle at all... just testing the waters but Richie still treated us like family patiently taking us on test drives and showing us all the options...and somehow I fell in love with a Ridgline. I didn't think I would be able to afford a base accord let alone a Ridgeline. I talked to Richie and let him knew what I wanted to pay a month and that I wanted a super amazing warranty and to my surprise he came back from his sales manager and just said, "Yes, that should work." Richie then took us on a very long test drive to make sure we were sure about the Ridgeline and even went to my house with us so we could let out our dogs! We came back and that is when we met his Sales Manager, Gabe... and he was great too! He came back with no four box paper or any BS. Just said he crunched the numbers and for the truck that I was now in love with he could do the deal for $20 more per month than I asked for (which was still well within my range since I aimed for the low end of my budget). He also included the the extended 80,000 mile warranty and everything I wanted. Gabe also had no reservations about letting my wife and I take the paperwork home and review it. After taking the paperwork home I found that they sold us the truck for $2k less than average for the exact model in our area (thanks internet) and we were just getting a great deal. I went the next day and signed the paperwork which took all of about 15 minutes and dropped off my old car and took my brand new truck! Jarek who did our financing was great about explaining everything and made us feel right at home as we cracked jokes the entire time. The last bit was when I asked about the AUX input jack on my truck. It turns out that it didn't have one even though Richie our salesman, and myself for that matter, were sure it had one. When I brought this up with Richie it took about five minutes to get the response of, "No problem. We will call you in the next day or two so we can set up an appointment to get one installed." Also while I brought the truck in to get this installed, Billy, my service adviser was GREAT TOO!!! He was extremely nice and even found a crack in my windshield I didn't see since it was on the very bottom by the VIN number. Once again Honda West was great. Billy ran off and 2 minutes later he came back and set up an appointment to get the windshield replaced at MY HOUSE!!! It doesn't get much easier than that. I can say this about Honda West. They are great and professional. Everything that came up they handled just as one would hope. They quickly made everything right and made this the best and easiest car buying experience I've ever had. I can tell you that I will DEFINITELY be back once it's time to trade in the Passat...
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