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  • Current owner condones terrible customer service by staff. Went to buy case of beer and cashier just sat there ignoring the fact that I had placed a case of beer on the counter ready to check out. We made eye contact and he still just sat there. There was no other person in the store so I am puzzled. When I finally suggested that I would like to check out, he acted as though I was annoying him. He did not give me a total but snatched my money out of my hand. He did the same when he gave change. I called the Fox Chapel location to see if they knew who the owner was and was treated just as badly on the phone as the staff at the Verona location. I then called the Verona location looking for the manager (hoping it wasn't the manager that waited on me--that would be even worse) and got their answering machine which stated "Beer Nutz, we will never listen to these messages but our hours are 9-9 til 10 Friday and Saturday and 12-5 on Sunday, "that's right" 12-5 on Sunday". Very cocky message. I will NEVER set foot in or make a purchase from this franchise again. Extremely unprofessional and helpful!
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