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  • So today I called the AutoNation Collision center so make sure my car was ready, and I got sent to voicemail so I call again to see if they would answer. The second time I got hung up on which is very upsetting because today is the day they told me my car was going to be ready. I walk and ask to speak to Roger. Nice guy, but failed to call the right number to let ME know that my car was ready or not. As I'm speaking to him trying to figure out if my car is ready, he tells me that my car isn't supposed to be ready till April 4th. My car has been sitting in the shop since the 17th of March. Bmw has failed to order my parts. Roger told me that bmw "forgot" to order my parts. How can you forget to order a part for a car? I scheduled my week to figure how I needed to get to work because I was sure that my car was going to be ready for me. I have family flying out of town there are other people that work in my house and now I have NO WAY to work. Because they're delaying my car even longer. I'm so disappointed! On top of all of that on the 17th of March when my bumper & light so a little smashed. It happened in the bmw service lane area because they're doing a remodel. There fire hydrant is in the most inconvenient spot possible. There were cars in my way and I had no other option but to reverse and I hit the fire hydrant. The hit is not what made me mad. The fact that their body shop service "Lauren" was standing there laughing at me. How disrespectful can you possibly be? If you're going to laugh at someone at least do it behind closed doors so people's feelings don't get hurt. So rude. Never want to come here again but unfortunately I have a bmw so I HAVE to for service purposes. So upsetting..
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