Poor customer service. Poor management skills. There were 4 teenaged workers on shift on a day were there were only 2 paying customers in the store. Each employee asked what was your order again and yet did not make my order (which was 1 bacon, egg, cheese on a plain bagel). Then the manager on duty told me they already gave my order to the person ahead of me. When I said, "I ordered the same thing as the previous customer and it has taken 7 minutes for 4 workers to ask me what my order is and yet not fulfill my order that I've already paid, you don't see something wrong with this?" She did NOT apologize and said "my order is next in the que" and walked away from me. When my order was cooked and she brought my food, I said to her, "also please take note that all the while I was patiently waiting for my order, your 4 workers were focused on drive through orders who had not yet paid for their order".
SORRY DD, this American certainly will not be running on DD after this experience, which probably a good thing for me, not so much for DD.