My wife and I have been to four auctions at EJ's, our first three experiences were good which is why we kept coming back. This weekend however we did not enjoy the same level of satisfaction. We bid on a washer and dryer online, and we watched the auction closely to ensure that we were active when this lot went to bid. We bid against an on site bidder and won the bid. The auctioneer struck the hammer and we were notified that we won the lot, this also was reflected in our account of which I took a photo for reference.
When we arrived back at EJ's to claim our won lots I was disappointed to see that our bidder number was not on the lot tag, it was in fact the onsite bidders number.
I found the floor manager, notified him of the issue and showed him the photo that clearly showed we won the lot and the bid; this was fully 3 hours after the lot was bid on. The floor manager couldn't have been less concerned and stated that the auctioneer has the option to "re-open" the bidding if he desires. When I stood firm as to their system still reflected that I won the bid and that I requested that he review the video feed to prove or disprove that I won the bid he stated that the video didn't have voice so it wouldn't be of any use.
Really, really disappointed in the manner in which EJ's conducted themselves. Not that we didn't get the lot (that alone was disappointing) but very much in that the staff couldn't have cared less of their less than acceptable business practice.