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  • Ontrac disappoints again. Ordered from Amazon for "free" same day delivery with qualifying purchases. Items ordered were for a child's birthday party. The order was to be delivered by 8pm yesterday. At 10:45pm I called Amazon as status was "out for delivery". Amazon tried to reach Ontrac multiple times and could not get an answer. This morning I checked website and it showed delivered at 7:40pm. This was clearly a lie. I live in a guard gated community whereby we are contacted when Ontrac delivers, so I have proof they did not pass the guard gate. Lately they have even delivered packages using a plain car, not even an Ontrac van. This entire Ontrac delivery or lack of delivery is giving Amazon a bad name. I asked if there was another delivery service in our area that could be used for same day or local delivery. I was told yes and was told by Amazon that it was now noted on my account not to use Ontrac. Suggest having Amazon note account that you do not want to use Ontrac. This company is a joke. If I could give minus stars I would.
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