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  • Extremely slow service with no apologies. I ordered a large almond milk latte and bagel sandwich to go. The place wasn't busy or packed with people so this shouldn't take too long. After about 5 minutes I finally got my latte but it wasn't to go, so they had to take it back and put it in a to go cup. 15 minutes later I finally got the bagel sandwich, again not ready to go and again had to go back and get a box for it. The manager could see me looking repeatedly at my watch and could tell I was annoyed, and didn't say anything about the wait, much less thank me for my business. The coffee was good and the sandwich was alright, but it wasn't worth a 20 minute wait. Why are almost all coffee shops so poorly managed?
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