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  • I booked an appointment to celebrate my sister's 21st. I was told after booking the appointment over the phone to arrive 30 minutes before our appointment which was the Girlfriend's Italian Bliss package with an add on. They were accommodating and gave us a private room. We arrived 30 minutes early and I checked in. The greeting staff behind the desk could use some work. A bit rude, and then instead of letting us know that the room was being readied and that was why we waited 15 minutes past our appointment start time. Then we find out we did not need to arrive 30 minutes early for our mani/ pedi only spa treatments. Kind of irritated about that. Our manicurist/ pedicurist made up for the botched front of the house. They were very cheerful and welcoming. We had great conversations for the less than 2 hours we were there. I was disppointed about the lunches, a couple of the things looked like they had been sitting for a while and were pre-made a day or so in advance. The lettuce was already starting to become pink- water logged. The dressing was very heavy. The desserts were alright. I was told that I would be sent a menu and then able to choose from the options listed. Nope. My manicure only last two days, I was sad and disappointed. Less than a week later the polish was removed. I was hoping for an all out WOW experience. At the end, there was a wait because there were issues with a booking or something. One staff member was chatting it up with a friend and both saw the line but almost gave an F-U stare. Not sure if I will ever go back again. Not happy about the experience.
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