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| - Generally love BJ's and go to a different location, but will never be back again. Absolutely terrible. Our waitress was awful. Not attentive, slow, forgot everything, never checked in, drinks took 15 mins after ordering, bad BO, trippin'. Then the food...potato skins were pathetic and no cheese at all on 4 of them. Avocado rolls...part of the pit was in the roll, but they didn't care. Pizza...cold! Literally took bread and put toppings on it and brought it out. Cheese wasn't melted, nothing stuck, pan wasn't hot. Then it wasn't cut and nothing to serve it with. Complained and they brought another small pizza 20 mins later (everyone was done eating), which was no better. The manager said he is teaching life lessons in the kitchen and knows they have a lot of fires going on. Weird for him to say any of that, but bottom line fix it! Take care of the customer. Make them happy. Produce good food. Try to do something. After all of this, the manager went to put the pizza in the box and realized it wasn't cut and couldn't get it out of the pan so he dumped it upside down and then flipped the box over. Ridiculous! Toppings everywhere's (since they were never melted or stuck). Then monkey bread...no sauce, dry, over cooked and ice cream. We asked where the sauce was (the butter/cinnamon/caramel stuff) and they said they ran out. So instead of telling us that prior or offering to switch desserts they brought out a dry terrible dessert missing the main ingredients to make it good.
No one cared. They comp'd the 1 small pizza since we didn't even eat it being it was cold, but nothing else! Party of 8. Major issues. Complaints. 2.5 hours of ridiculous service. Waited 28 mins to get our check after requesting it multiple times. First time in my life I debated walking out and not paying, but we didn't obviously because we are responsible human beings. What a cluster of a place, customer service, management and food!!!
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