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  • I have been a carry out customer of Jade Palace for at least 2 years. The food is good as long as you enjoy Americanized Chinese. My only beef with these guys is their hubris. Just because you do a lot of business and are always busy does NOT in any way give you license to be customer unfriendly. The last 2 visits have been somewhat unpleasant. Could it be the Trump affect. Well guys, revel in your celebrity for as long as it lasts. Keep serving Americanized Chinese food to the geriatric North Scottsdale crowd. Sooner or later you will be replaced by a better marketplace competitor. Today was the all time low for this place. I sat at the bar and experienced somewhat of an extraordinary delay in getting someone to wait on me. But no worries. The coup de grace was when I asked the bartender what their best Szechuan dish was. She very admirably told me that she would ask the manager to come and talk to me. I appreciated that. But then I observed her talking to the manager who did not want to talk to me. So sheepishly she came back to me with, what I considered, a lame reply. But then when my dinner arrived it was not what I had ordered. But that did not faze these guys. They just took it away and many minutes later returned with what I had actually ordered. No apologies, no regrets. YOU GUYS SUCK!
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