Let me start by saying I was happy with the food. I would have given 4-stars if based solely on my dinner.
Now let's get on with the rest of the review... Management if you are reading, you HAVE to improve on service, organization and staff training.
I understand it is a relatively new spot. But everything and everyone looked chaotic and confused. We were waiting to be seated for a while. Hostess was busy with seating another big party. So the other guy (assuming waiter) told us to sit at the corner empty table. They have limited amount of high chairs (2 to be exact), and both were taken by the big table, which wasn't a big deal for us but may want to invest in a few more. We were not greeted or brought any water for a while. I finally went up on my way to the bathroom just to give them a heads up, since hostess wasn't the one who seated us.
I think during the course of dinner we had about 3-4 different people stopping by, no one knew what the other person did before. We were given water but no one once asked about our drink preferences (upsell anyone?). At the end some lady we never saw before brought us the wrong check... Which made me wonder: isn't the table numbered? And why don't the staff know the table numbers then?
2 of us ordered burgers ($13 dinner price). There is a big selection of burgers. It came with fries and a little side salad. One ordered the vegan tofu salad because the little girl cannot eat meat... And the salad arrived without tofu because they ran out. I didn't think tofu is expensive to stock, and they don't go bad that easily in the fridge. Worse is no one mentioned it until the mom asked "where is the tofu?" She also ordered the French onion soup, which came with a big side salad. Personally I think the dressing looked awfully thick. I am not a salad person so I will hold my piece.
My dinner was the grilled scallops in white wine sauce with veggies. I found $16 to be well priced. No one in my town (Charlotte NC) offers scallops for less than $20. My other option was the curry lamb shoulder ($16 as well). and I really wish someone would have ordered it so I could taste. My scallops were perfectly cooked. Though they are not big, but I got 5 pieces. The wine sauce was divine. If anything the veggies were a little undercooked but I have a feeling it was purposely not cooked. All in all I was happy with my dinner. They were out of escargot so I didn't get to try that either.
This place has potential. The ambience was good, it's hip-ish yet chill. I hope you make the necessary improvements. I would give you a 2nd chance if I live there.