| rev:text
| - I checked out this dealership on Yelp prior to visiting them as I found them online and was interested in a truck they had listed on Cars.com. I read the Yelp reviews... some great, and some poor and decided I'd make a visit to see the truck even though they had some pretty bad reviews on here.
I don't live in Vegas, but am in town right now for Pubcon (a Search Marketing conference) for the next few days. I contacted them and let them know I wanted to set up an appointment with them on Wed. morning to see the specific truck I was interested in. We scheduled the appointment a few days prior to me being in town. I then called them Wed. morning about an hour prior to my appointment to confirm the appointment and to make sure the truck I wanted was there. I let them know I'd be by in about an hour and was looking forward to seeing the truck. Appointment confirmed.
I show up at 9:45 am, about 50 min. after I called and am greeted outside by a sales woman. She brings me in, sits down and asks my name, pulls up my appointment and then takes me over to see the manager. The manager pulls up my appointment and says to me - "oh, you're hear to see truck X, (not listing what I want so I don't get spammed here by other dealers) it's really nice." She then calls over a salesman to take me over to the trucks location and show it to me. I head out the door with him and after a hundred yards or so as we're heading toward another building he tells me that the truck I am interested in was sold yesterday.
At this point, I'm annoyed! not because the truck is sold, but because NO ONE told me that when they had a chance to save me the trouble and time it took to go there, check in, talk to the manager, etc. I'm in town on business and making a trip out of my way to see this truck and they knew it was sold... so why keep my appointment? Why invite me in? Why send me to the manager and a salesman? Simple answer, they figured why tell him it's sold; let's just get him in here and see if we can sell him something else instead. PROBLEM is that is a total waste of my time.
Initially I thought, maybe they didn't know it had sold when we spoke on the phone to confirm the appointment??? Now that I've thought about it more, I don't buy it though and that's why I'm giving them a bad review here and I don't buy the manager telling me: "oh, you're hear to see truck X, it's really nice" and here's why. After I spoke to the manager and she called over the salesman she wanted to help me, we walked right outside and began talking while walking toward the lot and on the way he told me the truck had sold. He didn't have any paperwork to check on it, he didn't call anyone on the way, we didn't go to an empty stall and then he called someone and said, where is X truck at? He just knew that I was there to see the truck and it had sold the day before.
Anyway, after he told me the truck had sold I told him my visit there was a waste of time and that I wished they would have told me earlier, etc. He quickly checked his inventory to see if they had anything else on the lot that was similar to what I wanted and they didn't and that was that, I left.
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