They did an AMAZING job!! I brought in my 17 week old Shih Tzu in armed with a list of do's and don'ts and some pictures of other Shih Tzu's that I liked and all I can say is wow! They completely exceeded my expectations! When I came in I believe I spoke with the owner and she reassured me everything would be fine and she told me how she understood exactly what I was asking for. Plus it was right across the street. I'm actually looking forward to Mias hair growing out so I can go get her hair done again! lol