My family and I have been taking our pets to Dr. Beyer for many years. We loved that Dr. Beyer seemed to truly love our pets as much as we do and didn't try to up-sell or over-charge us at every chance. Within the last few years we have noticed a change in Dr. Beyer and her staff. She is having a high turnover rate with her employees and she seems to have lost her empathy. On two occasions, a new staff member has been less than gentle with one of our dogs, and Dr. Beyer is very defensive and somewhat hostile when I have brought it to her attention. The last time, I brought in our Labrador for a toenail trimming and the technician cut his nail too short and was bleeding a fat amount when we got home. When I called and spoke to Dr. Beyer, she was dismissive and curt.