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  • After seeing the complaints on Yelp and BBB, not to mention, my own experience as an owner, I completely regret doing business with Terry Kozell and Action. Their lack of communication (unless they need more money), professionalism, and business model makes me question their motive. It was almost impossible to get a hold of Terry. He was unresponsive to requests even as simple as to return a call. Monthly statements listed vague description of fees/charges. When he was questioned about the fees, his usual response was it was within his right to approve charges within the threshold limits as stated in the contract. Makes you think who owns the service companies he uses. Tenant were placed for 3 months and then had to be evicted. The eviction fees were costly, questionable, and paid to Action in the form of various "admin" fees. In the event of an eviction, they made more money than they would keeping the tenant for the term of the lease. I'm sure they were thorough when they so-called "screen" the tenant. We decided to part ways with Action and Terry only to find out that it was going to cost thousands more to do so. I would be very wary in doing any business with these people. Be careful and do your own research. Personally, I would never ever recommend "inaction property management" and this turkey to anyone.
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